lawless
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| Author | Content |
|---|---|
| mbaehrlxer May 11, 2006 6:42 AM EDT |
the name of that person just makes me smirk! |
| dcparris May 11, 2006 10:02 AM EDT |
I'm sorry, the name of what person? |
| tuxchick2 May 11, 2006 10:29 AM EDT |
I believe it's Janet Lawless, the microshaft extortion manager. Such an appropriate name! |
| grouch May 11, 2006 11:10 AM EDT |
From the article: "When I phoned Lawless to find out, she referred me to Microsoft's PR machine. The responses I got through that channel stressed that Microsoft's aim is to help customers navigate the complexities of software licensing and that one of the roles of engagement managers is to assist in that effort by informing customers of a potential licensing risk. I was told to attribute the responses to Lawless." Such wonderful "help". Threats and intimidation make such wonderful marketing tools. I'm glad the lady who runs the local hardware store hasn't learned such "help" techniques. When I needed to work out the piping for a large air compressor (I'm not a plumber), she turned me loose with her plumbing inventory in her parking lot for an afternoon. After I finished, she came to my truck and made a list of what I'd used. The point of this anecdote? I'm certain it is not unique. Just about everyone has such a tale of some business *person* going out of their way to help solve a customer's problem. Sometimes it's the whole company of people who bust their butts to get the customer's problems solved. People remember such help, and return. The common theme of interactions with Microsoft is one of threats and intimidation over license "complexities". Makes me wonder if they created those complexities in order to provide themselves the opportunity to threaten and intimidate for more sales. |
| dcparris May 11, 2006 11:31 AM EDT |
Sorry, I just totally missed that one. Thanks! |
| tuxchick2 May 11, 2006 11:32 AM EDT |
"The common theme of interactions with Microsoft is one of threats and intimidation over license "complexities". Makes me wonder if they created those complexities in order to provide themselves the opportunity to threaten and intimidate for more sales." duh! Somewheres, I don't feel like digging it out right now, Microsoft has an application for calculating licenses. That's right, their licensing is so complex they designed a software program to "help" "customers". I've heard many tales of the total tab varying depending on which "helpful" Microsoft person you talk to. |
| jimf May 11, 2006 11:46 AM EDT |
Also consider that it takes a less educated or technical person to threaten/intimidate and confuse than to actually solve or resolve a problem. Just hire a lot of cheap (outsourced) beaters. Good for the MS bottom line. |
| dinotrac May 11, 2006 11:50 AM EDT |
jimf -- I disagree. The best leg-breakers know exactly where to apply the pressure. It's an art. |
| jimf May 11, 2006 1:38 PM EDT |
dino, I know that, but for 99% of the cases, a beater will do fine. Throw you to an outsouced Indian 'tech' and see just how long before you give up :D |
| dcparris May 11, 2006 1:45 PM EDT |
> The common theme of interactions with Microsoft is one of threats and intimidation over license "complexities". Makes me wonder if they created those complexities in order to provide themselves the opportunity to threaten and intimidate for more sales. Yep, the Mafia finally went legit. Or at least legal. Does this mean they'll drop drugs and gambling? |
| moopst May 11, 2006 11:38 PM EDT |
While threatening and intimidating may be the obvious aim of Lawless I wouldn't be surprised if another was espionage. Would MicroSoft like to audit AWC and see what non-MicroSoft products were in their datacenter? Maybe they'd like to know what open source software was there. |
| grouch May 12, 2006 12:39 AM EDT |
You couldn't sell this script to Hollyweird. A person named Lawless working in Public Relations, charged with using hard-line threats and intimidation, via lawsuit threats, against customers, under the guise of helping them negotiate complex legalities, in order to drum up more sales, involving even more complex legalities, for a 'soft' company with an amazing string of lawsuits against them spanning over twenty years. That's only 1 episode. They wrote millions. Welcome to Beyond the Twilight Zone. When does the sordid show get pulled for bad ratings? |
| dinotrac May 12, 2006 12:59 AM EDT |
moopst: Bingo. In sales, though, it's called prospecting. |
| SFN May 12, 2006 4:28 AM EDT |
For all the Sopranos fans: It would appear that Ms. Lawless believes she is Bobby "Bacala". Quoting:You know, I've been following the situation, and I gotta tell you, it doesn't make much sense to me. I mean you recently got an offer, for a lot of money. And, if you don't get paid, you can't feed your family. I presume you got a family. I got a family myself, and I gotta tell you I'd rather take two shots to the back of the head than not be able to feed my family. |
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