Good article
|
| Author | Content |
|---|---|
| pat Mar 16, 2008 6:30 AM EDT |
Although you forgot to mention the other hole in Ken's support process, the
I showed you what to do you, now you are on you own" hole. |
| lcafiero Mar 16, 2008 10:45 PM EDT |
Let me see if I understand this, pat: You say Ken's support process is lacking because he shows people how to do things, and then allows them to do what he's taught them on their own. I'm not sure that's a flaw. It appears to me that Ken's approach mirrors the old adage: "Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime." Or is there something I missed? |
| Sander_Marechal Mar 16, 2008 11:05 PM EDT |
Larry, see this thread which explains pat's viewpoint better: http://lxer.com/module/forums/t/26935/ |
| lcafiero Mar 17, 2008 12:04 AM EDT |
Ah, my mistake. Apologies. But back to the main topic, Carla is right and it's a good article. |
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