Comment of the Day - October 24th, 2005
|Posted by tadelste on Oct 24, 2005 1:00 PM|
Lxer -Article; By Skapare
You could have called this "The Two (or more) Faces of Microsoft". It's obvious they will say whatever is convenient for a given inquiry. Where it is good for Microsoft to have a competitor, there's Linux. Where it is not good for Microsoft to have a competitor, there's poor little Linux that can't compete (if they are even forced to mention Linux at all).
Related to the article Did Bill Gates Invent Linux and Has He Erased the Evidence?
The fact that many business people don't understand the Linux/FOSS model (e.g. the software is free, and the support is either free or paid for, depending how you want it) allows Microsoft to make statements that business people will see as being "true". But, of course, it's all about playing up to common misconceptions, or the lack of knowledge about Linux that still exists among business decision makers.
One thing I have noticed is that if I pay a fixed price for anything, I tend to get lousy support for it. They've already got my money, so why should they bend over backwards to be sure I am happy with it? Considering the downward price pressure in a competitive market for any product (hardware or software), the manufacturer has to cut costs to meet the price targets. Since after market support is really a cost center in a business that doesn't charge for it, you can be sure that's where the cost is cut.
As long as Windows is buggy, people could easily blame all their problems on Windows' bugs, and hence expect Microsoft (or its agents, resellers, etc.) to be obligated to deal with it. This makes it hard for Windows users to transition to the pay-for-support model. In reality, most problems people have with any computer system are of their own making (even as buggy as Windows is, and not to dismiss various security issues lightly).
As I see it, the big advantage of Linux (which Microsoft doesn't want you to know about) is that it is a model in which you pay incrementally for support in a competitive market of support. Once we can get people past the hurdle of accepting the idea that the best support is what you pay for directly (and incrementally as it is needed) in a competitive support market, then they will be more willing to consider Linux and/or other FOSS (e.g. Open Office and other programs).
I really do believe that Microsoft directly manages the level of bugs in its products intentionally to keep customers coming back to keep them locked into the "buy once ... over and over and over" market model, and to be sure no one really discovers that support is better motivated (and hence will provide a better service) by being paid for directly in a competitive market. Microsoft knows they cannot lock in customers in such a market model.
Return to the LXer Features
This topic does not have any threads posted yet!
You cannot post until you login.
ubuuser: The good and bad of Ubuntu 13.04 beta 2
Apr 15, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 10-Mar-2013
Mar 11, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 03-Mar-2013
Mar 03, 2013
: Ubuntu Touch Developer Preview released
Feb 21, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 17-Feb-2013
Feb 18, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 03-Feb-2013
Feb 04, 2013
Nick Black, SprezzOS Project Hacker-in-Charge: SprezzOS emerges, promising new-school tech with old-school gumption
Feb 02, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 27-Jan-2013
Jan 28, 2013
Scott Ruecker (Phoenix, U.S.): LXer Weekly Roundup for 20-Jan-2013
Jan 21, 2013
ubuuser: Ubuntu releasing smartphone OS has better chance than other platforms
Jan 09, 2013