IT Needs To Keep its Eye on the Ball

Posted by rsmiller on Aug 2, 2012 12:34 AM EDT
Real User Monitoring; By Ron Miller
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Above all, IT needs to ensure that critical systems keep running no matter what, even during a system upgrade because when things go south, it can get ugly in a hurry for you. It's a lesson RBS, a Scottish Bank, has been learning the hard way.

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