The job is not done until the documentation is complete
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Which came first, the program or the documentation? Therein lies the dilemma.
I don't think I have ever heard anyone say, "This documentation is great." Mostly I hear how badly some specific documentation sucks, and I have repeated that refrain myself many times.
And yet there is a lot of really good documentation out there. For example, the documentation for LibreOffice is excellent. It includes several documents in multiple formats including HTML and PDF that range from "Getting Started" to a very complete user's guide for each of the LibreOffice applications.
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