3 reasons to say 'no' in DevOps
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DevOps, it has often been pointed out, is a culture that emphasizes mutual respect, cooperation, continual improvement, and aligning responsibility with authority.
Instead of saying no, it may be helpful to take a hint from improv comedy and say, "Yes, and..." or "Yes, but...". This opens the request from the binary nature of "yes" and "no" toward having a nuanced discussion around priority, capacity, and responsibility.
However, sometimes you have no choice but to give a hard "no." These should be rare and exceptional, but they will occur.
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