Talk over text: Conversational interface design and usability
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Conversational interfaces are unique among the screen-based and physically manipulated user interfaces that characterize the range of digital experiences we encounter on a daily basis. As Conversational Design author Erika Hall eloquently writes, "Conversation is not a new interface. It's the oldest interface." And the conversation, the most human interaction of all, lies at the nexus of the aural and verbal rather than the visual and physical.
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