The Third Commandment of system administration
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Nothing will make your team look worse than getting a call from an angry boss wondering why he couldn't get into the company email server all weekend. Server and service monitoring provides a way to know at all times which items on your network are up, which are down, what servers are experiencing issues handling load and just about any other type of availability information you could want. By configuring alerts and notifications, you can be the first to know when a problem on your network arises.
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