Why Linux needs a mentor program
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Imagine you're a new Linux user. You ordered an Ubuntu CD weeks ago and forgot about it. You're surprised it actually comes in the mail. You slap the shiny disc into your PC and cross your fingers. The installation is quite slick. You're impressed by the splash screen and attractive desktop. Wow, you think you're hot stuff -- a Linux user. But the euphoria fades as you realize there's a problem with your modem. Now what do you do?
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