RT Essentials

Posted by tadelste on Sep 29, 2005 1:23 PM EDT
O'Reilly OnLamp; By Tom Adelstein
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When I see or hear people knocking Linux for not having applications, I think of Jesse Vincent's Request Tracker (RT). When I first found out about RT, I thought I had found a few hundred thousand dollars laying on the street. That's the amount of money I would have had to spend on a proprietary trouble ticket tracking system comparable to ones from "big" commercial shops.

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