How to outsmart automated phone systems

Posted by tuxchick on Nov 6, 2005 3:34 PM EDT
Seattle Times; By Jolayne Houtz and Emily Heffter 		Mail this story
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To help you escape from automated phone purgatory, The Seattle Times has compiled a consumer's guide for thwarting the phone systems at about 60 local and national companies and government agencies. We spent more than 2 ½ hours on hold while experimenting with various tricks to bypass the phone menus, voice prompts and automated routing systems to reach a human.

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