Rackspace: A Study in Fanatical Customer Support

Posted by dcparris on Jan 2, 2007 2:47 PM EDT
TechNewsWorld; By Jack M. Germain 		Mail this story
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The company successfully manages its customers' Internet and IT needs using what CTO John Engates calls "fanatical support." It addresses the concept that customer service is a lost art. "Being better than others is the sweet spot," he said. "We handle the gamut of clients, from those wanting to do it themselves to those that want to outsource everything."

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