Offer Live Help the Open Source Way
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There's little doubt that many e-commerce businesses embrace open source applications such as OS Commerce. The problem is that using open source software isn't for the faint of heart as you need a certain level of technical expertise to deploy and manage these applications. While you don't have to pay to use open source applications, providing the integration, implementation and maintenance for the servers hosting the "free" software can be costly and time-consuming.
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