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From a business standpoint, Jabber should be your clear IM choice. Because Jabber is an open protocol, it doesn't belong to anyone in particular, so there is no single company driving its destiny. Your business won't get locked down by proprietary formats. Jabber also uses a decentralized approach so the system is more robust. Best of all, any company can run its own private, secure, standards compliant, Jabber instant messaging server for little or no cost for the software.
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