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When you hear the phrase “official support,” what comes to mind? Informative user manuals? A well-staffed call center? But what makes it “official”? This is the second item on my Top 10 List of Linux FUD patterns: the lack of “official” Linux support. The goal of FUD based on this notion is a mixture of fear and uncertainty, to make you believe that using Linux means having no place to turn when a problem occurs.
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