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OTRS (OpenSource Trouble Ticket System) is a sophisticated open source software used by companies to improve their operation related to customer support, help desk, call centers and more. This tutorial describes the installation of OTRS on a CentOS 7 server.

Today KDE releases this year’s first Plasma feature update, Plasma 5.9. While this release brings many exciting new features to your desktop, we'll continue to provide bugfixes to Plasma 5.8 LTS.

It seems like the age of ownership is over, and I'm not just talking about the devices and software that many of us bring into our homes and our lives. I'm also talking about the platforms and services on which those devices and apps rely. read more

I like Pandora. I like it because it doesn't require me to know anything other than whether I like the current song. I'm sure other music services offer more features or a larger catalog, but Pandora is simple. So am I.

At Red Hat, we have a saying: Not everyone needs to be a people manager, but everyone is expected to be a leader. For many people, that requires a profound mindset shift in how to think about leaders. Yet in some ways, it's what we all intuitively know about how organizations really work. As Red Hat CEO Jim Whitehurst has pointed out, in any organization, you have the thermometers—people who reflect the organizational "temperature" and sentiment and direction—and then you have the thermostats—people who set those things for the organization. read more

Are you interested in keeping track of what is happening in the open source cloud? Opensource.com is your source for news in OpenStack, the open source cloud infrastructure project.

In part 1 of this series, we discussed the seven different types of hackers who may compromise your Linux system. White hat and black hat hackers, script kiddies, hacktivists, nation states, organized crime, and bots are all angling for a piece of your system for their own nefarious/various reasons.

Earlier this month, Salted Hash reported on a surge in attacks against publicly accessible MongoDB installations. Since January 3, the day of that first report, the number of victims has climbed from about 200 databases to more than 40,000. In addition to MongoDB, those responsible for the attacks have started targeting Elasticsearch and CouchDB.

The future of IoT will be connected by tiny, resource-constrained edge devices, says Senior Software Engineer at the Intel Open Source Technology Center. And, the IoTivity-Constrained project is a small-footprint implementation of the Open Connectivity Foundation’s (OCF) standards that’s designed to run on just such devices.

Do you know that wonderful feeling when a tiny little idea becomes a reality? That's what this year's WOOTConf at linux.conf.au 2017 was for me. It was a full day jam-packed with amazing, deeply technical talks from ten wonderful speakers. read more

The last few years have seen a massive jump in the frequency of reports about digital security breaches and personal privacy issues, and no doubt this trend will continue. We hear about scammers moving to social media, nations using cyberattacks as part of coordinated offensive strategies, and the rise of companies making millions tracking our online behavior.  read more

All these newfangled container and microservices technologies inspire all manner of ingenious experiments, and running IBM's Watson on Apache Mesos has to be one of the most -- maybe it's not fair to say crazy -- but certainly ambitious. Jason Adelman of IBM tells us the story of this novel endeavor at MesosCon Asia 2016.

Each release, the Fedora Design team works with the community on a set of 16 additional wallpapers. Users can install and use these to supplement the standard wallpaper. Submissions are now open for the Fedora 26 Supplemental Wallpapers, and will remain open... Continue Reading →

As open source-powered hardware like Arduino and Raspberry Pi becomes more and more mainstream, its cost keeps dropping, which opens the door to new and innovative IoT and STEM applications. read more

Linux’s creator, Linux Foundation Fellow Linus Torvalds, immigrated to America from Finland and became a citizen. The Administration's policy on immigration restrictions is antithetical to the values of openness and community that have enabled open source to succeed. I oppose the immigration ban.

In the past few years, several cases of non-compliance with open source licenses have made their way to the public eye. Increasingly, the legal disposition towards non-compliance has lessons to teach open source professionals. Here are my four top takeaways, gleaned from the years I’ve worked in open source.

As anyone trying to innovate in the open source space can tell you, patents are nearly useless. However, Michigan Tech has released a free inactive patent search for finding public domain intellectual property in the hope of fostering innovation in the open source arena. read more

In business speak, an "emerging market" is a market that is not yet well developed but on the rise and shows strong potential to be as robust as other developed markets. The Wikipedia definition focuses purely on countries, but this is a limited view of the meaning of "market." read more

Privacy, especially online privacy, is hard to define. It's a term that means something slightly different to each person, and each person has a different tolerance level for what's acceptable and what's unacceptable. One thing can generally be said of it, though—in a free society, people ought to be in control of their own privacy. read more

At GoDaddy, Charlie Robbins is heading the Warehouse.ai project, a framework that enforces a coherent workflow for serverless front-end deployments. In his talk at Node.js Interactive, Robbins said that deployments are all about serving new functionalities to visitors. Most Node.js front ends have some code asset -- an app written using React, Angular, JQuery, or whatever. You push the code asset onto the server, and it ends up co-located with the server. Then it is served to users/visitors.