Mailing the story:

With Natty Narwhal, Ubuntu underwent a major transformation. Gone was the plain and simple GNOME UI, and in came the shell interface with shiny new features. Though Canonical had high hopes from this release, the response Natty received was hugely disappointing. Many users felt that the release was a half-baked one with too many confusing features. However, a few good features did shine through leaving some users thoroughly impressed by Unity. Good or bad, Unity in its current avatar has plenty of room left for improvement. So, here are a few things we think can make Unity a better interface.