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Service management is a concern that cross-cuts a lot of industries. This is a first look at Enhance IT Infrastructure Library Service. The artcle analyzes the IT Infrastructure Library (ITIL) guidelines and discovers and isolates the canonical domain models.

ITIL is currently the most widely-adopted approach to IT service management available and provides a set of best-practice guidelines for IT service management developed by the British office of Government Commerce. The ITIL guide breaks down the key principles of the IT service management discipline into the following sub-categories, which are collectively known as the ITIL framework.

First in a two-part series by Java guru John Hunt

SCALE 4x welcomes Google as a Silver sponsor to an extensive list of organizations coming together in Los Angeles this February for its 4th Southern California Linux Expo.

Red Hat's holiday party Friday night was more than just a celebration -- it also reunited employees with some new old friends.

In June, the Raleigh software company hired New Orleans' The Joyful Choir to entertain at its first Red Hat Summit in the Big Easy. Joined on stage by CEO Matthew Szulik in his own red robe, the group wowed the crowd.

As you are reading this, how far away are your eyes from the screen? Is your mouse at a 90 degree angle with your elbows. Are your feet flat on the floor or on a carefully positioned foot rest? If you are like me, the chances are probably not.

Working long hours on a computer can create many physical ailments. These include eye strain and a host of musculoskeletal disorders. I should know, I have suffered many of them and need to consciously work at preventing new problems.

Diggable

By entering you agree that Microsoft will not have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of residuals. " So although as the legal notice states later, you are not granting a license of any copyrights or patents, you grant Microsoft an irrevocable, royalty free, fully paid up, worldwide license to use, review, assess, test and otherwise analyze your entry and all its content in connection with this Contest.

Today's article is for all you smart people out there who have stopped using AOL or Internet Explorer and are now using Firefox as your web browser. (If you don't use Firefox, it's time to start. Yes, you!)

Ooooookay. So you use Firefox. My question for you is: Do you make use of Firefox's tabs? If you said "No," you're in for a very special treat today. (For all of you who said "Yes," you can skip to the "advanced tab trick" at the end of the article.)

Since version 2.8, GTK+ renders many of its interface widgets with Cairo, a powerful vector graphics library. This tutorial explains how you can implement your own GTK+ widget using Cairo for the actual drawing.

You can read RSS feeds in the FireFox web browser (www.firefox.com) and Microsoft promises the next version of IE will read them. Firefox calls its RSS feeds live bookmarks. An icon appears in the bottom left of the screen when a website can send RSS. Clicking on this icon bookmarks the page. When you look at the bookmark, you'll find a submenu listing that page's current RSS headlines.

Justin Erenkrantz, director and treasurer of The Apache Software Foundation, told internetnews.com that he was very proud of the new release.

The FreeBSD Foundation received a donation of a blade system from Hewlett-Packard for use as a third-party software build cluster. This 20-node HP BladeSystem cluster triples the speed of the build process for i386 packages.

When the State of Massachusetts announced that government agencies would adopt Open Document Format (ODF) as their official format, talks of a domino effect across the country quickly ensued. The idea was that Massachusetts would become a pillar of open standards, and too large of a market for Microsoft to ignore. Many concluded that Microsoft would need to support ODF because the demand created by Massachusetts would be large and “delaying support for OpenDocument [would] drive people to … OpenOffice.org”, as said by one ZDnet article. The state recently sided with Microsoft, but how could things have gone differently?

While much has been said about Intel's business in China, new ground is being broken for a multi-billion dollar facility in Israel. The next two generations of Intel chips will be born of this effort.

Red Hat Inc and Fujitsu Ltd are expanding the relationship to bring applications running on Red Hat's Enterprise Linux and Fujitsu's PrimeQuest servers to the global market.

Given the degree of focus that is being placed on the Microsoft covenant not to sue, especially by people that preface their comments by saying "Now, I'm not a lawyer, but…" it occurred to me that a short course on the law as it applies to intellectual property rights (IPR) policies might be in order. So here goes.

Scalix, the leading provider of new generation enterprise email and calendaring on Linux, has announced that several hundred enterprises in North America, Europe and the Pacific Rim have purchased Scalix for email and calendaring since it became commercially available in early 2004.

In addition, Scalix Community Edition, the free, unlimited use version has been downloaded over 5,000 times since its introduction two months ago

FC4.netdev.4 (kernel-2.6.14-1.1644_FC4.netdev.4) is now available. For information regarding the Fedora-netdev kernel series, please visit the following link: http://people.redhat.com/linville/kernels/fedora-netdev/

When Gary Mauldin, CEO of La-Z-Boy Furniture Galleries, died from complications from an accident on Sept. 19, 2002, Kevin Mauldin inherited his brother's job -- as well as an outdated computer network...Since the upgrade, Mauldin said the company has experienced "no real problems" with its computer system -- supporting the claims of many Linux enthusiasts that open-source technology produces a more useful and "bug-free" product than proprietary software.

Microsoft's popular MSN and Hotmail email services have apparently been brought to their knees by an as yet unidentified virus. As a result, Comcast reports subscribers are being blocked.

Customers of Canadian ISP Cogeco are purportedly managing a bit better, with one out of five messages actually reaching their targets. A Cogeco employee notes that, while Hotmail has reported the network status as normal all along, it "simply isn't true."

After several months of work, the DebConf5 Final Report has been released. The report is intended for a large audience, and includes impressions and facts from the conference. Whether you were there or not, we hope you will find the report an interesting read!