Users care about data, not software
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A couple of weeks ago I wrote an article explaining how to migrate your email and addressbook from Ximian Evolution to Mozilla Thunderbird. You might think that this is a straightforward operation, but it isn't. The tools and instructions are below the standards set by other modules in the same programs. Somewhere in the midst of the ordeal, I asked myself why I was going to all this trouble. In a moment of clarity, the answer hit me: users don't care about software, they care about data. And any free software developer who doesn't grasp the significance of that fact runs the risk of failure.
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