Businesses Behaving Badly
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This article looks at user reactions to common problems with user interfaces and corporate policies, and how these reactions can make some common business decisions counterproductive. When it comes to inconveniencing your customers, and sometimes even offending them, are some sales tactics worth it in the long run?
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This article looks at user reactions to common problems with user interfaces and corporate policies, and how these reactions can make some common business decisions counterproductive. When it comes to inconveniencing your customers, and sometimes even offending them, are some sales tactics worth it in the long run? Full Story |
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