Microsoft's plan to stop Bing's $1 billion bleeding

Google isn't always a panacea, especially its map service. Occasionally I'll go over to Bing Maps because Google isn't cutting it. For instance, until very recently, you could look at the Louisville, KY area on Google Maps, and it would NOT show you the city's name, at any zoom level! People complained about this for YEARS. I filed some complaints with Google through their built-in "report a problem" service; a few days later, they'd say the problem was "fixed", but nothing had changed. This is a metro area with at least 1.5 million people, but for some odd reason Google just didn't think it deserved to have its name on there. It's only recently been fixed.

In another instance, I recently needed to call a hotel in Irvine, CA that I had booked a reservation with. Google maps didn't show it at all. Bing did, along with their correct phone number.

Google also refuses to change any incorrect information on their maps (using their "report a problem" feature). In addition to the bit about Louisville above, I've reported many other glaring errors, where for instance it would say a business is located at some location, but there's nothing there, and even Street View shows it's just an empty road. Reporting the error will get you an eventual reply saying it's been "fixed", but nothing's changed at all. I gave up on reporting any more errors, as it's obvious that they never do anything with those reports. I don't know if Bing does any better with this kind of thing or not, as I haven't tried reporting any problems there.