Mailing the story:

I can’t recall the exact time I learned about open source software, but I can certainly narrow down the place. I quickly realized how transformative it could be. In 1996, I was sitting in the tech support department of a large ISP that provided hosting and connectivity to the Fortune 1000. Most of our servers ran Solaris, floppy disks arrived via snail mail, and we applied security updates manually adhering to a regime of updates and invoices prescribed by Sun Microsystems. It was a huge change from my university career of dumb terminals and mainframes.