Shopping on Penguins
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I was pointed recently to Zappos as a near-perfect example of a company that brings the principles of open source to business. Its site is inventive and fancy (as you'd expect a clothing retailer to be), but not a triumph of design over utility. What's more, it's fast. I can check Web site responsiveness with some confidence, because our little apartment near Boston has 20Mb/s symmetrical service from Verizon FiOS (that's fiber, and pretty cheap, considering), and the speeds I get at the office I share at Harvard are more than twice that.
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