Mozilla SUMO Is No Lightweight
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Mozilla ramps up its support efforts, but still isn't looking to turn a profit. "We're not like the typical corporate support help desk," David Tenser, Mozilla's support lead, told InternetNews.com. "The motivator for the amazing people providing support within the Mozilla community isn't money -- it's gratitude, appreciation, recognition, and a feeling of making a difference by helping people with Firefox." "SUMO is all about that."
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