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Aberdeen-based Suretec Telecom is in the business of supporting a company that makes holiday dreams come true. Specialising in tailor-made holidays, luxury hotels, unique tours and cruises, DreamTicket luxury holidays is a niche holiday provider to the UK travel market, and it prides itself on operating cost-effectively without ‘middle-men’ so it can keep its prices keen. And it’s based in Surrey. Dreamticket contacted Suretec to discuss possibly installing an open source call recording system, that is, using software that does not entail hefty license fees. Such ‘open source’ software is fast being adopted by companies and local authorities alike, as there is greater choice and flexibility, increased security, greater reliability and stability, lower technology costs - and the use of open standards means vendor independence. Dreamticket is now working with Suretec to replace its current call centre phone system to a 100% Asterisk based system.
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