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Why you should not pay for extended warranty if you use Linux

Posted by Erlik on · 6 comments
Tech-no-media; By Eric Van Haesendonck
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I have read a rather sad story today. Apparently the Best Buy Geeks squad refused to service the machine of someone who had purchased an $80 extended warranty for its netbook just because he had installed Ubuntu Linux. This story not only shows how best Best Buy's Geeks squad is far from having anything even close to the technical knowledge of a geek, but also raises 2 other questions: are extended warranties worth it, and are Linux consumers correctly protected in the US? Let's dig into these 2 rather important questions.

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Comments (6)

The Nerd Herd or McGenius or whatever are rarely clueful above the basics. Linux isn't basic to them. Fact of life.

When I did some work for Sony back in the '80s I learned that 95% of electronic failures happen in the first 5% of service life. As most major manufacturers' hardware comes with a 1 year warranty today an extended warranty is almost always a waste of money. It is a high profit item for the store, though, since they rarely actually have to deliver any service.

I've looked at the warranty on several systems lately. Changing the OS does not void it. If someone tells you it does read the warranty back to them and/or ask for a supervisor.
Not to mention that the other 5% of failures usually happen the day after whatever warranty you did buy expires. :P
Quoting: The Nerd Herd


LOL, I worked for the Geek Squad for three months about four years ago, it was my first "IT" job...and it did get me the job I have now (got on here as a tech and worked my way up to engineer), but beyond that it was crap. The GS members are really trained as salesmen, not technicians, and they push the extended coverage like crack cocaine.

Quoting: It is a high profit item for the store, though, since they rarely actually have to deliver any service.


Per the Best Buy bosses I had, 50% goes in the bank, 50% goes to pay insurance that covers any cost they incur to service the extended coverages. What else has a 50% margin???
Quoting:What else has a 50% margin???
Windows, which is even more worthless than an extended warranty, i.e. it had negative value IMHO.
Quoting:I've looked at the warranty on several systems lately. Changing the OS does not void it.


Either way the store is screwed. If changing OS is allowed, they'll have to service you. If it's not then it's illegal bundling.

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