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I've grown a lot as a community manager this past year. Much of that growth was focused on learning and listening. Throughout my travels to various events and conferences this year I've seen a few themes come through that I think are important—they are: inclusiveness, diversity, and empathy. So, when I started to think about what to share with you this year from what I've learned, I decided to amplify some of what others have learned too that reinforce these themes.
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