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Preventing "Revenge of the Ancillaries" in DevOps

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In "Why Doctors Hate Their Computers," Atul Gawande describes the frustration medical professionals experience when the requirements imposed by the electronic health records (EHR) system they must use to annotate their patient interactions get in the way of those same patient interactions. Sumit Rana, a senior vice president of EHR company Epic, called one of the more frustrating problems "the Revenge of the Ancillaries." Gawande wrote: read more

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