Defeating the no-help desk
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When you're a GNU/Linux or *BSD user, tech support can be a real hassle. Not technical support for your software -- there are newsgroups, mailing lists, and message forums for that -- but support for hardware and services that officially require Microsoft Windows or Mac OS X. If your hard drive dies or your Internet connection goes out, the last thing you want is the support person to hang up on you because you're using a free software operating system or some other "unsupported" variable in your computer or network. How can you successfully deal with clue-challenged phone support people?
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