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In the true spirit of Linux, there is a slightly different approach to support than the commercial norm. After all, Linux represents an unparalleled community of experts, it includes industry leading problem determination tools, and of course, the product itself includes the source code. These resources are in addition to the professional Linux support services that are available from companies, such as IBM, and the various Linux vendors, such as Redhat and SUSE. Making the most of these additional resources is called "self-service" and is the main topic covered by this book.
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