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lIf you are a developer working at a major corporation or a small company and you want to use Linux and open source tools to create Java applications, there is very little possibility that your company is going to let you do that without getting tech support for the Linux and tools that you use. But in many cases, even after paying for support, you end up doing a lot of the work yourself anyway. Which kinda defeats the purpose of paying someone else to do the support work and hold your hand.
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That's why SourceLabs, the Seattle, Washington, provider of tech support services for open source software stacks, has created a new offering called Self-Support Suite tools.
According to Byron Sebastian, the company's founder and chief executive officer, the new tools give admins and programmers the tools they need to cut to the chase scene when it comes to Linux and Java stack support. "The product is designed to put a great deal of power in the hands of administrators, developers, and others to automate the way support gets done on open source programs," explains Sebastian. "They don't have to hunt down patches late at night or put themselves in the hands of the large support organizations who can take days or weeks to put out patches. Linux customers are buying commercial support, but they are still finding that they end up doing support for themselves. And once they make a change to the open source software in their stack, there really is no answer other than to do it themselves."
Self-Support Suite includes diagnostic tools to scan a crash on a system and then dial into the SourceLabs Intelligence Engine, a knowledgebase with over 16 million previously described and categorized issues with Linux, Java, and related open source software. The tool supports Red Hat Enterprise Linux, Novell SUSE, the CentOS clone of RHEL, Ubuntu, and Debian Linuxes, and dozens of popular packages commonly used to deploy Java applications on Linux machines.
The Self-Support Suite has been in beta testing since December, and has 3,000 users so far who have kicked the tires. SourceLabs is offering a special $99 annual support contract for the service for developers right now, and it costs $399 per developer normally. It also costs $399 for every two sockets in the server to get a supported version of the Self-Support Suite tool. The company is offering a 30-day free trial as well if you want to take it for a spin.
Download here
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