Stop listening to your users

Posted by rsmiller on Nov 12, 2013 8:44 PM EDT
CITEworld; By Ron Miller
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It would seem that the best way to learn from your users about their needs would be to simply ask them, but experts suggest that people might have a hard time articulating what they need --or not even understand it. That's why it's better to watch them work, then build apps that improve that process.

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