Solidcore Introduces Next-Generation Change Control Software for Improving IT Service Availability

PALO ALTO, Calif., Sep. 11 /PRNewswire/ -- Solidcore Systems, Inc., the leading provider of real-time change control solutions, today introduced its next-generation change control software that now supports databases and network devices, in addition to existing support for servers and desktops. Solidcore's S3 Control software is the first to provide automated, real-time visibility and enforcement of change across the enterprise IT infrastructure. S3 Control is designed to increase IT service availability and eliminate outages associated with unapproved or unauthorized changes.

Service availability is a fundamental expectation of IT, yet it is constantly being threatened by changes to infrastructure that do not conform to IT service management processes and policies. These include changes made at unauthorized times or without approved change tickets, as well as approved changes whose execution deviates from the expected change. This change control gap between the IT service management process and the ability to understand and enforce actual changes to the infrastructure can cause costly service outages that are difficult to identify and fix. Solidcore S3 Control software closes the change control gap by providing a linkage between IT service desk systems and the infrastructure. This is accomplished by providing customers with real-time visibility of changes being made, accountability to validate change activity and technology-based enforcement of change policy.

"Our business depends on the highest level of service availability and uptime, and it is absolutely essential that our service is not compromised by unapproved changes to the infrastructure," said Randy Barr, chief information security officer for WebEx, the leading provider of software-as-a-service business applications. "Solidcore gives us the capability to automatically track and enforce change across more than 2,000 servers throughout seven of our datacenters worldwide. Solidcore's S3 change control software provides us the critical link between our BMC Remedy service desk and the servers that deliver our on-demand collaboration services, allowing me to control what gets changed, who can make changes and when changes can be made."

Real-Time Change Control

Solidcore S3 Control is easily configurable to increase the availability of IT services, enable the successful implementation of ITIL (Information Technology Infrastructure Library) projects and reduce the cost of compliance initiatives such as Sarbanes-Oxley and PCI. The S3 Control product provides:

* Visibility -- S3 Control provides real-time visibility into what changes are being made, when changes are made and by whom. This enables IT staff to pinpoint changes made on network devices, databases, servers or desktops at a moments notice, and quickly resolve incidents associated with infrastructure changes.

* Accountability -- S3 Control provides accountability by automatically correlating changes in the infrastructure with an existing change-ticketing system, validating that only approved changes are made. In addition, the product automatically populates change tickets with actual change details, greatly reducing the effort required to document compliance.

* Enforcement -- S3 Control is the first solution to provide technology- based change policy enforcement to automatically ensure changes made to the infrastructure are in-line with the change policy. The product provides selective enforcement of policies based on source, time, change ticket, or file type.

"While change is necessary for service-oriented businesses to stay competitive, the change control gap between IT service management and the infrastructure is creating costly downtime and service availability problems," said Bob Vieraitis, vice president of marketing for Solidcore. "Solidcore closes the change control gap and is the first solution that allows enterprises to harness the power of change with real-time visibility and technology-based change policy enforcement."

Availability

The Solidcore S3 Control software is available today from Solidcore Systems. For more information and product details, please visit http://www.solidcore.com/products.

About Solidcore Systems

Solidcore Systems is the leading provider of real-time change control solutions. Solidcore S3 Control software improves IT service availability by closing the change control gap between IT service management and the IT infrastructure. Solidcore facilitates real-time change visibility, automated reconciliation of actual change against change tickets and proactive change policy enforcement - ensuring unauthorized change is prevented before it happens. Leading Fortune 500 companies and government organizations trust Solidcore to improve service availability, implement ITIL and ITSM initiatives with increased ROI, and lower costs related to Sarbanes Oxley compliance. Solidcore also provides change control for embedded systems, and is used by major device manufacturers to securely leverage open systems such as Windows and Linux to meet their business requirements. Solidcore is a privately-held software firm with headquarters in Palo Alto, California. For more information, call (888) 210-6530 or visit http://www.solidcore.com.

NOTE: Solidcore is a registered trademark of Solidcore Systems, Inc. in the United States and other countries. S3 Control is a trademark of Solidcore Systems, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.