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And this doesn't even consider...

Story: The Real Cost of Retraining for OpenOffice.orgTotal Replies: 1
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mvermeer

Nov 03, 2005
3:58 PM EST 		...the cost of retaining/losing that one really computer-savvy user that fixes things for all the others without management ever hearing about it.
jimf

Nov 03, 2005
4:20 PM EST 		Who if he/she is really computer savy, will already be on top of the situation.

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