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Figuring out how your customers use your products — and by extension, how to improve user experience — can be a tricky process to navigate. Focus groups have their flaws, surveys suffer from selective memory, and peeping over shoulders could plant one in the penitentiary. The browser-makers at Mozilla, though, are hoping to put an Open Source spin on the process, expecting to release within the next few weeks a plugin to gather usage data from volunteers.
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