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I have been a fan of yours for many years — since I was a kid in fact! I watched as you created Dell, one of the first (“the” first?) companies that sold computers by mail order. I watched you become wealthy, successful, and then retire, only to come back to Dell to remind its managers what they seemed to have forgotten: listen to your customers. I watched you embrace GNU/Linux; I remember thinking: I wonder if people realise what this will actually mean. I am sure he does. So, here I am: I bought an Inspiron Mini 10. I have no choice but return it. And now I can’t stop wondering: how could Michael Dell get it just so wrong? Read the whole letter at Free Software Magazine.
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