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Last issue, I talked about Novell's plan to roll out Linux on the desktop to 5,000 users and how, according to a news report, the company's target of 2,500 by this month had fallen short - by 1,000 users. I received a note from a reader last week, detailing his experience with Novell, a reseller, SuSE Linux and SuSE's OpenExchange product which might shed some light on Novell's problem in rolling out Linux to its users. Here's what the reader had to say:
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