Wikis work wonders at SpikeSource
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SpikeSource is a three-year-old company with an open source business model that packages popular applications together with its own SpikeIgnite platform. SpikeIgnite does the work of integrating disparate applications and tools into a single solution so customers don't have to fiddle with dependencies and integration coding. The company calls it "support automation." As you might expect, SpikeSource itself depends on open source software to run its business from the inside. What might surprise you is that, instead of relying mostly on email and a fancy content management system for internal and vendor communications, it makes extensive use of wiki software.
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