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VA Linux Systems Japan K.K. (VA Linux), a leading provider of Linux solutions for the telecommunications and enterprise systems markets, today announced that it is ready to offer a brand-new professional service called 'VA Quest', a Failure Analysis Solution Service for the Linux Kernel, which makes full use of the power of VA Linux's Linux kernel experts.
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VA Linux Systems Japan K.K. (VA Linux), a leading provider of Linux solutions for the telecommunications and enterprise systems markets, today announced that it is ready to offer a brand-new professional service called 'VA Quest'. VA Quest is a Failure Analysis Solution Service for the Linux Kernel, which makes full use of the power of VA Linux's Linux kernel experts. VA Quest is an ideal solution for the SI vendors or enterprise customers who need to handle mission-critical systems for enterprise or telecommunications flawlessly.
VA Quest provides a reliable, from-the-source professional support to the SI vendors or enterprise customers. VA Linux has been already delivering similar solution services to several major solution providers in Japan, on a customized basis. VA Quest, available from April, 2005, expands and sytematizes service plans and pricing policy, along with creating team of skilled engineers dedicated solely to the VA Quest service.
VA Quest offers consultation services by VA Linux's accomplished Linux kernel experts. They can thoroughly analyze failure on customers' GNU/Linux systems by reading the source code of the Linux kernel and memory dump, and then track the reason down, offer the way to fix or avoid the problem, provide patches, etc. System auditing before the problem actually happens is also available by request.
VA Quest offers three plans: Silver, Gold and Platinum. The Silver plan (250k Japanese Yen /month) supports up to 10 servers, Gold (700k Japanese Yen /month) supports up to 40 servers, and Platinum (1500k Japanese Yen /month) supports unlimited number of servers.
To launch VA Quest, VA Linux created a Kernel Analysis Unit in the Enterprise OS Business Unit, whose source mission is developing Linux kernel and providing related consulting services. The Kernel Analysis Unit is composed of 5 Linux kernel experts, headed by Itsuro Oda, who also serves concurrently as the vice president of the Enterprise OS Business Unit. In addition, other 10 kernel specialists from the Enterprise OS Business Unit will support the Kernel Analysis Unit if necessary. This solid organization enables VA Linux to provide complete, one-stop service for our customers.
"VA Linux has many experienced engineers who know every inch of the latest Linux kernel. Because of that, VA Linux is one of the few companies which actually able to contribute the Linux kernel development directly" said Tetsuya Ueda, President and CEO of VA Linux in Tokyo. "We have been concentrating on providing our services only to selected customers. However, with the introduction of VA Quest, we will be able to serve more broad range of customers. We hope this move helps to accelerate the acceptance of GNU/Linux in the world of enterprise systems."
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