Canadian firm scores with open source call center

Posted by dave on Jun 1, 2005 10:02 AM EDT
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The decision to create a call center based on open source technology turned out to be a profitable one for Aheeva Technologies. The Montreal-based firm had long specialized in assisting firms choose, develop and manage interactive contact center systems based on proprietary technologies. But when Aheeva began moving forward with plans to branch out and offer hosted call center services, it found that the open source private branch exchange (PBX) Asterisk made the most financial and technical sense.

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