Opinion: To Serve Small Business

Posted by tadelste on Dec 1, 2005 12:46 PM EDT
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"IT service companies have been telling small businesses 'trust us' for a long time. With nowhere else to turn, our customers trusted us to deliver reliable and economical IT solutions. Was their trust misplaced? Happy with the status quo, failing to investigate or innovate alternatives, have we simply been feeding off our customers?"

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