New report says support needs of enterprise users changing

Posted by Scott_Ruecker on Sep 2, 2006 1:02 AM EDT
NewsForge; By Lisa Hoover
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According to a report released last week by The 451 Group, enterprise users aren't as concerned with a stack provider's ability to provide exclusive support for their products as previously thought. The report, "Stack and Deliver," suggests that stack providers -- companies that offer pre-assembled sets (stacks) of commonly used open source software components and services -- should focus more on the quality of support, not just its delivery method.

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