RT mailgate
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I use RT as a request/bug tracker, but until recently hadn’t set it up with an email address plugged directly into it. This was because I don’t run my own email server - that’s centralised - which makes setup a bit more difficult. And undocumented, hence this post. Convincing users to use a different email address may well be tough, but at least you yourself can start bouncing relevant emails to the RT address, thereby creating a more trackable system. There are 2 basic steps: 1. setting up the mail gateway to RT; 2. mail pickup from the external central server. Note that I’m using exim4 - other mail programs will obviously work differently. These are the details...
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