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Linux Gurus and the ability of a student to burn them out.

Posted by vorkragresh on · 11 comments
LXer.com; By Brett L. Antoine
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Sometimes a "student" and/or friend can become so dependent on the knowledge base of their teacher/friend that they become not only an annoyance but can drive you away from enjoying your computer time altogether.

[A good article about learning when to stand on your own written by one of our readers. - Scott]

This article on Digg

I unfortunately AM that student/friend. For many years my best friend has been working with and learning the ins and outs of Slackware Linux. For most of that time I was apathetic about the OS to say the least. I had fiddled with it once or twice but never really understood, nor wanted to take the time to understand it as a whole. In the last few years I have moved away from where I lived in San Diego to a much more rural area, and have become very much interested in the Slackware OS and the Linux community as a whole. As the operator of a small home based computer sales and service company, I have begun to build a small but growing local Linux community here in my area.

As the users see the stability, safety and cost effectiveness of the OS the system sales increase by word of mouth only advertising. Unfortunately as the business and my personal use of Linux grew, so did my dependency on my friends knowledge base. I am not completely dense, and was lucky enough to be "into" computers pretty much since their inception. Unfortunately, as can happen in any relationship, I got to the point that I took his friendship and the easy access to his help for granted. This continued for some time as I would pose a problem and he would spend hours, days or even as long as a week researching a problem that wasn't even his.

There came a time recently when he started to say things like "Hey, here is a link to a great how-to for Samba." or "I was looking for a good how-to for NFS setup and this one was the best one I found." And of course me being me, these subtle hints went unnoticed. Then came the fateful day when I asked him if he had had time to look over a list of items I had planned to send him and he said "No, I have been too busy fixing your problems with Samba, and SSH and NFS and video. When I go home I don't even want to Look at my computer."

This is one of those self realization moments where you say to yourself. Do I really have to right to call myself a friend to this person? It is at these moments when you look back and suddenly realize that you were completely dominating the persons time and taking advantage of his/her friendship because of your own laziness. An apology and a complete change of ideology was immediately forthcoming. I was lucky enough to have a friend that was good enough to accept my apology and move on. But keep this in mind the next time you think you cannot do something that you know a friend probably can. Do you REALLY need to ask him/her?, or should you just stop being dependent on them and solve it yourself.

Not a great Linux story I admit, but one I wanted to share with the community.

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Comments (11)

Sensitivity and Google

Yes, I suppose I've been in both roles.

It's hard to admit.

My favorite these days is, "Just a quick question..."

How do you know it is quick if you don't know the answer? My self-honesty paradigm calls for me omitting the word "quick." The minimization ploy does not work; everybody sees through it.

I believe in using the "Socratic" method of questioning and of providing answers. More than one have judged me a fool for asking the right questions.

I also believe, "All questions are stupid, ask anyway." I learn more than most by being able to go for it, regardless of how I "look."

Finally, for Linux, I use http://www.google.com/linux as my first stop for all linux questions.
Failing that, try GNU/Linux newsgroups or forums. They are there to help and there's a large pool or people watching, with diverse fields of expertise. The exchange of messages will then be archived and indexed, so next time someone searches the Web, your enquiry will prevent 'reinvention of the wheel' (creating another thread).

Take care and good luck.
http://linuxquestions.org is designed for this situation. Every question asked by all newbs for years are recorded there. I have participated for years, but it is getting harder to get excited about wasting hours helping someone solve the same old problems. I do visit now and then to find something worthy ;-) Google searches for precise error messages will often bring you to the right spot on LinuxQuestions.org. It is a powerful resource. 3000 articles, 3000000 iso downloads, millions of posts and hundreds of thousands of members. It is huge.
I appreciate the input :) I have been bookmarking the areas where I can search for stuff I still need help with for future use. It's nice that people are willing to say "Hey check this place, they can likely help you." Having worked in the Tech Support field I have seen many folks get just plain burned out and give up caring is someone finds the help they need.
pogson:

I couldn't agree more, LQ is the best thing since sliced bread for finding answers to just about everything Linux. The issue is that you have to sometimes sift through a ton of posts to find the one that is relevant and understandable to you. There are many times I have just not understood the answer.

Another tool that is becoming more and more popular is IRC. There are IRC channels for just about everything these days and being able to "talk" to someone can sometimes make all the difference in the world.

Plus for people who learn better through interaction or are more motivated by it IRC can be great. It also gives you the opportunity to meet others who have a shared interest and in turn give back by helping others who need it.

The true strength of Linux and Open Source is that we have a community of people who help each other to learn more and in turn learn to help themselves. The feelings of empowerment to knowledge and connection to community is unique I believe, and why Open Source by its nature cannot fail or fade away. It is an emergent philosophy and as such will continue to proliferate as it has.

Wow, "emergent", "empowerment". "proliferate".. I'm using my big words today. :-)

On the "Just a quick question..." and how do you know. If I ask the question or get asked that way I take it to mean here is the question can you answer immediately (quickly) if not forget it. (Or of course it is a question with a simple answer like "... are you coming to the pub?"
IRC would be great, but again we have to revisit my original post. Let's not trade the phone chat with a knowledgeable friend dependency for the "This guy on IRC was willing to talk me through everything I needed." dependency.

I disagree

I disagree, it's a great Linux story. You were lucky enough to know another Linux person. It was a year and a half before I met another Linux person off-line. Of the thousands of Linux stories I've read this is the only one I can recall that covers this subject. I have seen an increase in the "Just Switched to Linux" articles on the Web, so I suspect some exasperated old-timers can link to this story if they get buried with requests for help.
Well, if my mistake can be of help to anyone, At least one good thing came of it :) I am hoping to post a few articles now and then on Linux "Forget Laymans terms, Do You Speak English" Plain answers to simple questions...I have to get all my notes together though..I have how to's and workarounds written on everything from post its to napkins.
I hope you are better at getting your notes together than me. I have had the same sort of intention for a while and just never manage to make the time to turn it into doing.

LOL I hear you. I was in the process of getting some items together for just this purpose and came across an antique Sun Ultra 1 that I don't even remember inheriting and Poof! "Wow I wonder if this thing will boot." completely overpowered the "Man I need those notes and files to write a starting article." mentality. But the Sun gave me an IDPROM contains invalid data message and an OK prompt which is about as far down the path to "It's all greek to me." As Linux was the first day I laid eyes on a commandline prompt flashing at me just begging for some input.

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